"The Training was very interactive, which for me helps me learn a lot quicker and is a lot more enjoyable. Bravo, this was one of the best training weeks I have done."
"Fantastic course – well delivered, totally applicable to our roles and our business. Would highly recommend to other companies."
"Steve has the knowledge and skills to understand each persons needs and was able to coach and mentor them individually, as well as delivering some across group work to bring a better understanding to each team of what they did and how each team and person affected other teams and staff, including the customer experience. The number of errors reduced, the amount of rework reduced, attrition stopped and staff morale dramatically improved. In a demanding contract with many changing client needs which have increased volumes of work, we have been able to consistently meet stretching service levels with no additional headcount."
Jardine Lloyd Thompson Group
"I love the way this training was delivered, by interacting directly with the group and not just presenting slides. Lots of practical and relevant tips for us to use."
"Really enjoyed the course. Thought-provoking, relevant and interesting. Has really got me thinking about how I affect the other sections."