The Leading European Contact Centre & TeleBusiness Training Specialists.
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Welcome to The Training Workshop, the Leading European Contact Centre & TeleBusiness Training Specialists.
A range of additional telesupport services are available as stand alone options or to support telebusiness projects, they include:
Induction Course Development, Design and Delivery.
Proactive Scripting for Sales and Service.
Contact Centre Skills Audits.
Score Card Development and Assessment.
Contact Centre Outsourced Services.
Mystery Shopper Calling and Reporting.
Contact Centre Supplier Support.
Development or Training Courses.
Contact Centre Consultancy.
Recruitment and Interim Management Service.
Product Launch Presentation.
Environment Agency
Barclays Asset Finance
London City Airport
Centre Parks Ltd
Comet
AXA PPP Healthcare
Tradewinds
Airtours
National Australian Group
M&G Investment
Oxfam
The Tussauds Group
Taylor Woodrow
Hillarys Blinds
We are pleased to offer our clients a full range of Human Resource activities that include the following:
Change Management
Job Evaluation
Performance Management
Employee Relations
Employee Communication
Resourcing
Human Resource Audit
Organisation Design
Delivering Effective Customer Service
Call Control and Assertive Communication Skills
Core Telebusiness Techniques
Basic Teleselling Skills
Advances Telesales Techniques
Adding Sales Value Through Cross and Up Techniques
Proactive Telebusiness Account Management
Proactive Telemarketing Skills
Handling Difficult Telebusiness Customers
Develop the Coach for effective Coaching
Team Leadership in the Contact Centre
Developing Proactive Teams
Developing a positive Contact Centre Culture
Performance Improvement through assessment and Development
Effective Supervisory Skills for the Contact Centre
Train the Telebusiness Trainer
First Line Technical Support Development
Proactive Help Desk Skills
Successful Debt Collection
Reservation taker to reservation maker
Effective Letter Writing
Contact Centre Management
All of our training programs are customised and developed to the specific needs of our clients. Whether it is a one- off training event or as part of an ongoing business development strategy, we have five key steps for success –
Establish the training & Development Needs
Design and Develop the Training Material
Deliver in a Motivational, Interactive and Fun Manner
Measure and Evaluate the Success
Recommend On Going Support Strategies
Parallel Lines is a telebusiness outsource facility that has been established by the directors of The Training Workshop. With many years experience of working together with companies that use contact centres to manage their customer relationships. Parallel Lines is uniquely positioned to offer a comprehensive range of effective support services that positively enhance an organisations telebusiness strategies.
Parallel Lines can offer outsourcing support for a number of key business functions, amongst which are:
Call response Management
Brochure Fulfilment and Follow Up
Message Service
Customer Enquiry Management
Switchboard Function
Database Building, Cleaning and Maintenance
Sales Qualification
Peak Call Overflow Management
Staff Recruitment Telescreening
Tele-appointment Management
Market Research and Lead Generation
Campaign Response Handling
For Further Information please call 0870 870 1511 or visit www.parallellines.co.uk
Call us on 0845 673 0020
Fax 01371 875750
Email info@thetrainingworkshop.com
Write Gallop House, Haslers Lane, Great Dunmow Essex CM6 1XS