Outstanding Telesales

In telesales, it isn’t about how many calls you make – it’s about results.  This Workshop is designed for anyone in a telesales role who wants to become more effective in the art of persuasion – including establishing and creating customer need, up-selling and cross-selling, objection handling and closing business. 

Who is it for?

Anyone in a telesales role who wants to maximise their sales opportunities and close more business. 

What does it include?

• Required mind set of a telesales professional
• Understanding why people buy: emotional v logical
• Motivating prospects through pain to pleasure selling
• Establishing and creating ‘wants’
• Asking for the business
• Objection handling

Outcomes

• Improved confidence and increased, sustained motivation
• Improved sales results through up-selling, cross-selling and switch-selling
• Proactive resolution of objections