Debt Collection

This Workshop is designed for those in telephone-based credit control and debt collection roles, who wish to develop their skills, assertiveness and self-confidence.  Our Workshop offers the opportunity to practice techniques that will help deliver positive outcomes.

Who is it for?

Those in telephone-based credit control and debt collection roles who wish to develop their skills, assertiveness and self-confidence.

What does it include?

• Managing the contact effectively to minimise bad debts
• Implementing good practice to meet your collection targets
• Planning and making the call
• Assertive and persuasive telephone skills – dealing with objections
• Educating customers
• When to escalate

Outcomes

• Increased confidence from having a portfolio of techniques to hand
• A structured and focused approach to account handling
• A personal Action Plan to take forward learning from the programme