At The Training Workshop we recognise how important your people are to the success of your business. The quality of the impact they have with your customers is absolutely vital if you are to maintain and increase your market share.
An effective staff training and development strategy is therefore a necessity, and integral to the continued growth of your business. We understand that any truly effective training programme needs to be bespoke and tailored to your particular needs, must use language that is familiar to you and your customer, and must be delivered in a passionate, fun and friendly manner that engages and motivates.
The Training Workshop is pleased to offer this solution to its clients, and would welcome the opportunity to discuss how it can be best tailored to meet your business objectives
Whilst our Workshops are all bespoke and individually tailored to our Clients, typical subjects that we have covered in the last 12 months include: -
(click on those underlined for further detail)
- Creative Thinking and Problem Solving
- Negotiation Skills
- Time Management and Personal Organisation
- Sensational Customer Service
- Effective Team Leadership
- Presentations with Impact
- Developing Assertiveness
- Motivational Leadership
- Outstanding Telesales
- Coaching for Results
- Conducting Effective Interviews
- Train the Trainer
- Debt Collection
- Business Writing Skills
- Dealing with Complaint Calls
- Key Account Management
- Adding Value through Up-selling and Cross-selling
- Telemarketing
- Selling in a Face to Face Environment
- Dealing with Different Types of Caller
- Developing Proactive Teams
- Contact Centre Management
Key Stages of Development Programmes
All of our training programs are customised and developed to the specific needs of our clients. Whether it is a one-off training event or as part of an ongoing business development strategy, we have five key steps for success:-
- Establish the Training & Development Needs
- Design & Develop the Training Material
- Deliver in a Motivational, Interactive & Fun Manner
- Measure and Evaluate the Success
- Recommend Ongoing Support Strategies
Want to know more? Don't hesitate to get in touch