At The Training Workshop we recognise how important your people are to the success of your business. The quality of the impact they have with your customers is absolutely vital if you are to maintain and increase your market share.
An effective staff training and development strategy is therefore a necessity, and integral to the continued growth of your business. We understand that any truly effective training programme needs to be bespoke and tailored to your particular needs, must use language that is familiar to you and your customer, and must be delivered in a passionate, fun and friendly manner that engages and motivates.
The Training Workshop is pleased to offer this solution to its clients, and would welcome the opportunity to discuss how it can be best tailored to meet your business objectives
Typical programmes that we have designed and delivered for our clients over the last 12 months include: -
- Delivering World Class Customer Service
- Telesales
- Advanced Telesales
- Getting that Appointment
- Adding Value through Up-selling and Cross-selling
- Effective Debt Collection
- Telemarketing
- Outbound Telephony Skills
- Key Account Management
- Team Leadership Skills
- Face to Face Sales
- Power Coaching
- Presentation Skills
- Train the Trainer
- Effective Letter Writing
- Business by Email
- Dealing with Difficult Callers
- Time Management
- Assertive Communication Skills
- Developing Proactive Teams
- The Effective Supervisor
- Contact Centre Management
Key Stages of Development Programmes
All of our training programs are customised and developed to the specific needs of our clients. Whether it is a one-off training event or as part of an ongoing business development strategy, we have five key steps for success:-
- Establish the Training & Development Needs
- Design & Develop the Training Material
- Deliver in a Motivational, Interactive & Fun Manner
- Measure and Evaluate the Success
- Recommend Ongoing Support Strategies
Want to know more? Don't hesitate to get in touch